Privacy Policy — Casino Gam Bangladesh Data Protection

Casino Gam (operated by CasinoGam Ltd.) places the highest priority on the privacy of users in Bangladesh. This Privacy Policy explains what types of personal data Casino Gam collects, why it is collected, and how that data is kept secure.

This policy applies to the casinogam.net website, the Casino Gam mobile app (Android and iOS), and all services connected to the platform. By using the platform, you are considered to have accepted this Privacy Policy.

Casino Gam may collect three types of data — information you provide directly, information collected automatically, and information gathered for verification purposes.

Casino Gam uses your data only for specific, legitimate purposes. It is never used for any reason outside the list below:

• Account Management: Used for login, password reset, and account security verification.
• Identity Verification (KYC): To verify age and meet Curacao licence requirements.
• Payment Processing: For processing deposits and paying out withdrawals.
• Customer Support: For resolving support requests and handling communications.
• Fraud prevention: To detect multiple accounts, money laundering, and suspicious activity.
• Personalised experience: To show you offers and bonuses relevant to your playing style.
• Legal obligation: To meet regulatory authority requirements.

Casino Gam's data-sharing practices are strictly limited and fully transparent. Your information is not shared with anyone except in the specific cases outlined below:

• Payment processor: With bKash, Nagad, Rocket, and banks — only the information needed to complete the transaction.
• Game provider: Only the user ID needed to play the relevant game — not your name or contact details.
• Regulatory Authority: By order of Curacao eGaming or a court of law — only when legally required.
• Security Services: Third-party fraud detection services — handled entirely as anonymous data.

Casino Gam follows the highest industry standards to protect your data. We are fully transparent about how long data is retained and how it is kept secure.

• Data is retained for as long as your account is active and for up to 5 years after closure — as required by legal obligations.
• All data transmissions are secured with 256-bit TLS encryption — the same security standard used in international banking.
• Passwords are hashed and stored using the bcrypt algorithm — even Casino Gam staff cannot see your password.
• The server infrastructure is subject to regular third-party security audits.
• Data backups are stored on separate, encrypted servers — your data remains safe even if the primary server experiences an issue.

Casino Gam uses cookies and similar technologies on its website and app. See below for the types of cookies used:

You can disable non-essential cookies through your browser settings. Keep in mind that doing so may affect the functionality of certain features.

As a Casino Gam user, you have several important rights over your personal data:

• Right to Know: You can request to know what data Casino Gam holds about you. Submit a request to Support and you'll receive a full report within 30 days.
• Right to Rectification: To correct outdated or inaccurate information, contact support — Casino Gam will update it within 7 business days.
• Right to Erasure: After account closure, your data is permanently deleted once the 5-year legal retention period has ended.
• Right to Opt Out: You can opt out of promotional emails and messages at any time — through your account settings or by contacting support.
• Right to portability: You can download your game history and account data in CSV format from your account settings.

Casino Gam is strictly for users aged 18 and above. No one under 18 may register, and Casino Gam does not knowingly collect information from minors.

• Age must be declared at registration, and if verification reveals a user is underage, the account is closed immediately.
• If a child has created an account without a parent or guardian's knowledge, the guardian can contact support to have the account closed and any deposited funds returned.

Casino Gam does not link to any third-party websites on its platform. However, game providers' software runs within our platform — they may have their own privacy policies.

• Only anonymous user IDs are shared with game providers — no personally identifiable information.
• Casino Gam is not responsible for the privacy practices of third parties — each party operates under its own policies.

Casino Gam may update this Privacy Policy when necessary. Any changes will be reflected in the updated date at the top of the page, and registered users will be notified by email for significant updates.

• For significant changes, 7 days' notice will be given before they take effect.
• Continued use of the platform after any updates will be considered acceptance of the revised policy.

The latest version of this policy will always be available on this page.